Holiday Inn San Jose

Delightful. They host events like Dinner Detectives and live music every other week!

My Wife, Son and I stayed on 9/26-9/27/22. The Hotel staff were friendly, and the Hotel was clean. We are from the Orange County area, so we were expecting to pay a premium price for a room. Not being too familiar with the area, we priced a few hotels before deciding to stay here. We were visiting my wife’s family so we were just staying the night. I was surprised to be charged for parking, but due to the surrounding area at night it became apparent to me as why. Although I didn’t see any security on site, I was pleased to see that my vehicle was there in the morning. The night we stayed, there were quite a few vagrants loitering outside the liquor store that is located right next door to the Hotel. I’m use to smelling the aroma of Marijuana, and that night was on point. I can’t stand the smell.I was also surprised to smell it when we arrived to our room. The loud neighbors across the hall were having a smoke out session and I had to ask my wife if we requested a smoke free room. Luckily the smell didn’t effect our rooms smell, which was surprisingly pleasant upon arrival. The room was very clean, well stocked with towels, soap, shampoo and any other accommodations that we needed. I only have two complaints about the stay : one, The air conditioner was extremely loud and kept kicking on and off for the couple hours I could stand to have it on. Two: the door between the rooms had a broken deadbolt lock that just spun around that would not latch. While I was sleeping, my wife panicked because she said that she heard someone attempt to open the door by rattling the bolt of the door. By the time I had checked, whoever was rattling the door was done doing whatever they were doing.

But other than that, the stay was pleasant. Knowing that we were located close to the airport, we expected to hear the loud roar of planes taking off, and being next to the street tram transportation, we heard the ringing of the bell for most the night, but not unbearable. It was a good stay, for the most part. For a Tuesday night, for one night it was a little over $200.00. If your in that area, the price is comparable to a few others in that area. Staff, Nice. Hotel, Clean.

Nice clean comfortable room and beds. Good water pressure. 50$ a night deposit and 15 a night for parking so be prepared. $19 per person for brunch buffet. The price per room is completely reasonable.if u book at other online sites. I would stay again. I seen security for parking lot 2.

Clean rooms. I stayed over a weekend here in Holiday Inn. Place was calm and peaceful. There is good place to sit and chill outside the room if we plan to hangout and chat for sometime.

A good place to stay if you need a quick access to the SJC airport.

The place is very close to the airport and the room is nice and clean. The front desk is helpful and the lobby is large and relaxing. There is a nice little bar in the lobby too.

Since the breakfast is not included in the price, the fact that the hotel didn't offer a microwave in the room is a little disappointing. They also charge $13 for the parking.

Staff is very accommodating. Parking is $13 per night. Dog fee is $25 per night. Tons of renovations being done but pool, bar, restaurant are not available.

I was incredibly content with my visit, the food was fantastic, the help excellent, the beds comfortable and the offices above and beyond. The inn stay was exceptionally wonderful and agreeable. The staff was extremely considerate and accommodating, the area was exceptionally helpful for getting around. I will without a doubt remain here again in the event that I will visit this town once more.

Went down to Los Angeles for the World Series. This hotel was 1.5 miles walking to the Stadium. Felt very safe walking. Wonderful not to have to deal with parking! Could also walk to all the music venues and to Chinatown. Wonderful. Will not stay anywhere else when I go downtown!

The employees always had a smile, professional, accommodating, and friendly. The hotel and our room were beautiful and clean. The Garden Pasta with Chicken and the Monterey Chicken were delicious. It is conveniently close to the airport and we didn't hear the airport traffic at all. Thank you for a great stay. I look forward to our next visit.

We were here for a soccer tournament and the hotel was great. Rooms were clean and comfortable. The hotel is only minutes from the airport and has easy access to freeways. Our group booked 25+ rooms and wished we would have been given a discount or a free breakfast like other full service properties have done for us in the past.

Clean rooms and very good service. The pet fee is also reasonable. This hotel is definitely a bit dated, but still a good accommodation. My only complaint is that they charged for parking. There is ample parking, and it is all above ground so I did not see the justification for the charge.

We only stayed one night but it’s a very nice place to stay. We had plenty of room for our family of 6. The breakfast was good.

The only complaint that I have was the pool. My kids wanted to swim but the pool was pretty cold. That didn’t stop some of them of course, but we wish it would have been warmer.

Close to the SJ airport and convention center. However, the location surrounding the hotel doesn't look safe at night. Homeless encampment within 100ft. They do have a guard at night patrolling the parking lot which is outstanding. Service is above average here for a Holiday inn. They do service dinner 5pm to 10 pm, in addition to breakfast. I spent a week at the other holiday inn a few miles from here and would definitely return to this one.

Good location. Great customer service. Take note shuttle service starts at 5am. Reason why I got this hotel was because of shuttle service but didn't think it started wat 5am. Idk if other hotels are that way but now I know to ask what time it starts because if you have a flight at 6am you won't have plenty of time to be fidgeting around especially with 4 kids with you. I think Gio was good name but he helped us get a taxi. I hated paying $25 for it though because the shuttle service is suppose to be free and they should offer that earlier. Also, the room felt clean. Only problem was the toilet had pink in it. And there are hazards in the room like the drawer handles are sharp and bed frames have very sharp corners. The pool was a good added bonus as the kids always enjoy it. That was another reason for this booking. Inside of hotel is very clean with clean smelling scent. The outside doesn't look like what you would expect the inside to be. Pictures as expected on reviews. The beds are comfortable although small since it is a full.

My stay there was better than I expected. The room was quiet, clean and comfortable. Checkin and checkout was easy. Then soon after I checked out, the hotel called to let me know I left my watch in the room. The front desk staff made it really easy to get it back. Really appreciate the housekeeping and front desk staff for saving my day!

Staff super friendly. Central location close to everything. The only thing is you would think a place like a Holiday Inn Express would have free parking. Just add the 15 dollars to the room and it looks more classy.

All hotels in the San Jose area are problematic. This is one of the less-expensive problematic ones. Rooms are microscopic. Only thing comparable is in Japan. Very good shower. Good HVAC. TV did not work. Will stay there again because the competition is so bad.

Wonderful, friendly and helpful staff. Clean rooms and convenient parking.

It was a great stay no breakfast... That would of made it the best COVID-19 we get. Wear a mask and get vaccinated

Hotel is close to the airport. For the price paid, it's good value. They have a restaurant inside the hotel and a few restaurants nearby. Hallway noise you can hear alot and the bathroom is small but efficient. Shower head has crazy pressure if that's your thing. Didn't check out the fitness center, but they do have the new peloton bikes in. Coffee machine in room for you to use.

I've been to this hotel a few times for business. It's an older hotel. It's in downtown so with comes all the garbage downtown negatives. That said it's comfortable, and the staff is nice. Any food or drink is priced pretty high. 18 dollars for breakfast , and it's the same continental free stuff from other hotels. Doordash is your friend. I do like the bar. The bartender has been the same all the times I've been here and she is great. Don't remember her name. Bar closes at 10 , not a huge issue for a 40 year old, might be a negative if you're younger. Parking has a fence all the way around , I've heard there's charges for parking, due to how my company bills, I've never encountered it so I have no comment on that. Rooms are kind of going for a mid-century look. Concessions shop is over priced. Overall mid level hotel trying to be upscale and misses the mark. Good mid-level hotel.

Comfortable & clean rooms, top notch & friendly service, and a great pool. A decent breakfast was included for two people. We ended up paying for our 12-Year-Old, but it was a good value.

Shout Out to LIZETTE in The front desk I had a reservation with "TICKETS AT WORK" and when I got to check in I Could not because there was an error with "TICKETS AT WORK" So LIZETTE. called them and I had to deal with this for about 1 hr and 30 mins then it was cancelled and LIZETTE book a room for me thru IHG She let me borrow Scissors and a Sharpie , really attentive and helpful . also kudos to Laura too very nice Customer service

Very friendly restaurant staff and well maintained rooms.

This was actually the best holiday inn I have ever stayed at. The rooms were large. The bed was large. The room was clean. The amenities were great. They had a restaurant, bar, sit down area for breakfast, and well equipped gym. They even had 2 peloton bikes which I was very excited about. The room came with a microwave and they had a small convenience store downstairs. The hotel was well located from the airport and downtown san jose with a 7 11 within walking distance and several restaurants also within walking distance. It was quite reasonably priced as well.

Although it's under renovation it still is a good hotel. Good parking availability, but a little too dark. Staff were kind and helpful. There is a shuttle to the airport. Breakfast buffet was pricey considering it was the same food you could get at Denny's which is only a block away. The room was decent. The water was always hot. The bed was comfortable and the bedding was clean and fresh. The carpet felt old and dirty. The room doors were heavy which is good for security but the "slamming" of surrounding doors was frustrating. The curtains kept the room dark, even on the ground floor. Basic toiletries were available. Keurig in room.

Solid hotel with friendly staff and great location. Front desk greeted me immediately upon walking in and the check in was prompt and completed within a few short minutes. The room was clean with microwave, mini fridge and coffee in room. The location is right off of major routes with easy access to public transit, attractions and food/supplies. Parking was easy and inexpensive and they have a guard patrolling for safety. Solid accommodations and good value for the price.

My friend and I stayed at this hotel as part of our vacation and were really impressed. The room was enormous, with a large, luxurious bed in the middle. In the bathroom, there is a bathtub. This is a fantastic meal. It is strongly urged!

Hotel was very nice. Very nice comfortable room (had a nice view from the southern side of the hotel), and is located close to the airport, so it made coming into and out of San Jose very convenient. The breakfast had many options (buffet style).

This hotel offered an outstanding three-day stay for me. They slept in a well-designed, spacious bunk bed. Customers who take a trip would have a nice experience. It had been a fantastic evening.

One of the better holiday inn locations I visited this year. The fitness room was one of the best I have seen in an IHG property in the USA. Friendly staff. Nice common area. Highly recommend it. Only demerit was wifi was weak in my room

The people working were nice. The hotel is a bit run down and outdated but it was located in the area we wanted to be in for our trip. Pleasant view!ll

I stayed here for a conference and this hotel pleasantly surprised me. It was very clean and easily accessible from the san jose public transit to the conference center. It made my trip very easy. The only thing I didnt enjoy is the area doesnt seem so nice and walkable, evidenced by the gate they have around the property, so if i was staying for travel for a couple of days I wouldnt recommend it as I like to have amenities within walking distance but this is such a great hotel for a 3 day conference and/or a stop near the airport.

PLEAS-READ Good Place! I want to start off saying that I was freaking out the week leading up to this trip and stay because a viral tiktok of this hotel was constantly being showed to me an every-time I would turn on NBC they would be reporting on the room break in incident at this location. Rationally I was freaked out and thinking of course it’s where I was booked to stay. Putting that crazy incident aside this place really went above an beyond to make up for the bad press! The lobby was safe and nice, the older lady checking me in was a wealth of information of where to eat or shop regarding business meetings or attire. And when I tell you my room was spotless it was cleaned really well by a gal named Mercedes! I usually avoid using hotel bath tubs but this one was so big an clean I went for it. Very very clean, you need a key card to enter the building, if you want to go somewhere get in your car and drive. I was pleasantly surprised and felt very safe compared to what the national news an tiktok kept showing. Loved my stay!

Wow! I'm thankful I found this place. Seems a lot of great people come here for events. Great staff! I'm big on respect and friendly people kindness goes a long way and this is a place I have found that. I bring my kids with me. Breakfast was great I'm thankful for staff in the breakfast hall / dining room. My babies and my hunny got pleanty to eat. Gives me a break from cooking 🍳. So the extra payment for breakfast was worth it. I'm thinking next time we will bay for dinner too. Can't wait to come back honestly. The fire pit was my favorite. Nice place to hang with the family. The plants and trees are beautiful through out. Lounge area in the lobby is perfect and the bar staff were also quite nice to interact with. Thanks IHG for a great stay at Haliday Inn.

I stayed for 4 nights here, the reception was patient and guided us to our room, the room was well clean and almost everything was okay. The breakfast was not free, they charge 18 dollars for it. Their restaurant was also a great service and food. Will probably come back again later

Very nice hotel. Good sized rooms. Modern and convention for commuting. Near public transportation. Clean with nicely renovated rooms and bathrooms.

I have to say all of the employees at this holiday Inn were all so very nice and explained all of the current ongoing renovations. I admit that they are looking really nice and upscale. The bar area was reconstructed nicely along with the main lobby and conference areas. The rooms were also renovated (mine was mainly the bathroom) very nicely done. The main room seemed to have new paint, light fixtures and other updated amenities. The bed was very comfortable and I was able to get a great nice sleep. I would stay at this San Jose Holliday Inn again when I come through town.

For such a well to do place, I'd expect at least a continental breakfast. Concierge service, something extra that sets the hotel apart from the cheaper hotels. The rates are competitive but yet it seems like something's missing from my experience. I just feel like I'm supposed to receive more out of my stay there. Otherwise the rooms are very clean, comfortable and updated so no orange or pea green bedspreads. The wheelchair accessible rooms are also nice enough with huge beds. Thanks though for the excellent customer service, that I do appreciate.

Very nicely remodeled. Nice size room & nice bathrooms too.

This hotel has made our stay unforgettable. Nice and generous support. The breakfast was fresh and tasty, with plenty of options to pick from, the perfect start to the day! This hotel is highly recommended!

Had a great time and the hotel was perfect. This place has everything you need for leisure and business. The service, cleanliness, amenities, and location are top notch. Within walking distance of train station and restaurants.

Great location. Close to airport, shopping malls, restaurants. Gives you that stylish hotel retreat experience. Good hotel concierge.

This place was so beautiful, as I stepped in I was amazed at how clean this place is. The rooms are so neat and organized. Showers too. Theirs a few restaurants nearby. I will surely come to this Holiday Inn again.

I'm giving a shout out the the 3 lady's at the check-in. I left my credit card in the card reader. I got a call from them about an hour later saying they have my card. I'm so grateful.

Pros: Service!! Comfy beds and pillows. Clean rooms.

Cons: loud doors when closed.

I cannot speak highly enough about Izzy, one of the managers at the hotel. As the General Manager and Entertainment Manager for Splash San Jose, I've had the pleasure of collaborating with Izzy on numerous occasions. His dedication to inclusivity and support for the LGBTQ community is truly commendable. Izzy has not only hosted major events at the hotel for us but has gone above and beyond in accommodating our entertainers and celebrity guests when they are in town.



His professionalism and attention to detail shine through in every interaction. Izzy has consistently provided exceptional service not only to Splash San Jose but also to prominent entities like Great America and The San Francisco 49ers in which I highly recommended Izzy for their services. His commitment to creating welcoming and top-notch experiences sets him apart as an outstanding manager. I wholeheartedly recommend Izzy for his unwavering dedication and the positive impact he brings to every collaboration.

This hotel is one of my favorites! Not only because it is inexpensive, but also because the ambiance is really soothing! They still have a fantastic crew! This hotel comes highly recommended by me to everyone looking to relax!

The interior furniture was so elegant and high-class. We didn't regret our decision of staying at your place, guys! Until next time! Strongly recommended!

The room was great!! Very spacious and had a great retro chair 💞.



We were there to visit a memorial. There was an event, I guess, going on when we arrived there and an issue with a lady that required several officers assistance.



After the event, the parking lot stayed dirty with beer bottles and just.... There are some homeless folks outside the parking lot, but they were nice and we brought back food for them.



The room is really nice!!!! And I wish I could find that retro chair for my house!! It's gorgeous!!! Just lock your car! They do have awesome security guards for the parking lot and hotel. They do go out of their way for anything you need.

Our go to hotel when we visit the area for our 49ers games. We've consistently visit here for a number of years. Staff are nice and accommodating, and the hotel is clean. They have security that walks the grounds throughout the night to ensure the safety of the guests. The neighborhood looks rough but it's safe. The hotel is conveniently located across the street from the green line train, that takes you straight to Levi's stadium. I recommend this establishment.

Comfortable place to stay in for a few days. There is a little shop on the first floor on the right as you pass through the front automatic doors. Which is very convenient when you want to get a quick breakfast to kickstart your day. They do offer complimentary breakfast at 8am, although I haven't tried it.

I highly recommend the hotel for your accommodation. It is a walking distance to everything downtown. Beautiful rooms, great ambiance in the hotel dining room, and they also have a fancy bar. I was enjoying it so much! I will come again!

I pulled over to borrow the parking lot. I needed to send a text message. I apologize for not renting a room. Thank for the use of your lot. I didn't want a ticket for using my cell while driving. Thank you. You have beautiful grounds. 👌🥳🎊🎉 Happy New Year

I highly recommend the hotel for your accommodation. It is a walking distance to everything downtown. Beautiful rooms, great ambiance in the hotel dining room, and they also have a fancy bar. I was enjoying it so much! I will come again!

What a nice hotel it was! I was fascinated and delighted with this five-star hotel that I went with during my two days' leave. All of their furniture and amenities were classy and elegant. I felt like I was a one-day billionaire living in a place full of happiness and calmness. The valet that was meant for me happened to be so loyal and humorous. Also, the housekeeper was showing the curved on their lips even if they had a busy day. Because of my satisfaction and contentment, I would book in their hotel again sooner. Thanks!

The staff was great and the rooms were nice. Do not stay in room 128. It is next to the outside door. The door IS NOT soft close, so it bangs hard every time someone goes through it. It woke me up starting at 6am. Other than that, it was an OK stay. No complimentary coffee or anything, and it was expensive in their little store there. I get it's California, but wow. Terrible neighborhood but is close to airport. The food at the bar restaurant was very good.

Lose a star for $15 parking. Otherwise adequate hotel. Several food options within walking distance.

The service from arrival to leave was amazing. They are the most polite customer service folks I have dealt with on my travels. The food at the bar is really good along with the drinks selection. It can get a bit noisy however I would trade that for all the positives. There are some good restaurants outside the hotel as well within a few minutes walk.

Just as other Holiday Inn brand hotels, I think this hotel is quite good at least for a business trip. It is located a little away from the center of San Jose, but is conveniently close to San Jose Mineta airport. Room rates are relatively reasonable compared to hotels around the downtown. And the room is well-maintained, clean, and comfortable enough to have a good night's sleep.

From Shuttle Driver to Check out, the entire experience was great! Shuttle drivers were warm and friendly telling us as bout the amenities. A staff member met the shuttle and greeted us telling us about the amenities. Hotel and Room were clean. Checkout a breeze.

Hotel was great. Front Desk personnel was very friendly and quick check in. This hotel had a mini store close to the desk. Rooms were cleaned and well supplied. TV has cable and worked well. Hotels well maintained.. Has bar and restaurant off from the lobby. My only complaint with this hotel states it has a continental breakfast and it did not. They want to charge 18 bucks for breakfast, and there is few choices within walking distance. But their shutter to and from the airport is excellent.

This is my third stay at this particular Holiday Inn for business travel. I have always found the staff to be extremely friendly and accommodating, the rooms are clean and in good order, and the lobby area is inviting and spacious. Added benefits are how close this hotel is to Santana Row and the airport. I love the small ‘amenities store’ in the lobby where you can easily pick up snacks or a quick beverage. There is a restaurant for breakfast, and a small bar that is very nice and a pleasant place to sit and spend some time. Last time I was here, I was able to get food at the bar as well. I did not use the pool or outdoor areas. Parking is plentiful and well-lit and there’s free Wi-Fi. Everything in my rooms have always worked well, and I feel safe staying here. I will definitely return.

Awesome Staff.. Very Helpful and Really Nice 👌 Clean Room's. House keeping doing Great 👍 Work.. "Beds " are just perfect 👌.. Very relaxing peaceful area..Thanks

My wife and I stayed for 1 night only. We arrived at 6.30pm, check-in was fast and pleasant. Staff were pleasant.

We were happy with our room which was clean and tidy, quiet, and comfortable.

Bar was nice to relax after long flight. The bar lady was pleasant and efficient at her job.

Check-out at 5am was easy and staff was very nice.

We were happy to be able to use the airport shuttle supplied free by the hotel.

Overall, we liked our stay very much and would stay here again.

Hotel reopened just over a week ago so there's some public space renovations happening. No issue with me given the current times. Hotel front desk staff were very pleasant, friendly and helpful. My ADA room was spacious compared to other hotels. Enough room to accommodate a scooter with no issues turning around without bumping into the walls or furniture. Room was very clean and bed very comfortable. I liked how I was given a bag with the necessary items needed for coffee, shampoo and conditioner. Not have to worry about others touching or how long it sat there. I'm looking forward for a future visit to see the lobby bar and pool area, although closed, it looks very cool and inviting.

The hotel was quite good. It's different from some of those I remember staying at in the U.A.E.



When approaching the hotel, it looked like it had only two or three floors, but it turns out it had many more. I didn't take photos of the exterior, unfortunately.



I spent three nights while attending a conference. Every things was consistently good. The beds were comfortable. There was a fridge and a coffee maker.



I would definitely recommend staying here if it's close to your event. I intend to do the same myself.

My family and I spent two nights at this beautiful hotel over a break. We had two gorgeous rooms overlooking the outdoor pool. The hotel is amazing for they have complete room facilities and the scent inside was very relaxing and comfortable. For me, it was special rooms with superb bathrooms' design. They also have great service, and good food. Must visit! For sure you'll love it!

Good Part was breakfast. Tasty and heavy enough. The service was great in that area. But the room we stayed, the door lock of bathroom did not work.

Free coffee was the best part :)

The place is like a paradise. They welcome you like a family and make sure to help if you need anything. They offered free pick up from and to the place where you wanted. The breakfast is very delicious. The next day they provided me with a lunch meal when I asked. A delicious homemade meal prepared by the professional chef. The house is lovely and the rooms are very nice and comfortable.

I stayed at this hotel, twice and at both times, I received great customer service! The concierge staff are very knowledgeable and accommodating. Also, the hotel is located in a very convenient area closed to the Airport and surrounded by other hotels some shops and a small Mall are nearby. The rooms are of sufficient size and well cleaned. I strongly recommend staying here!

This stunning hotel and exemplary service was one of the highlights of our trip. From the moment we arrived, we're greeted with a warm cup of tea, a small bouquet of flowers with our room key till we had to leave the following day we could not speak any higher of the surroundings and staff. The attention to detail was immaculate!

Special shoutout to Liz at the front desk who was very nice to me when I checked in at 230am. Great service! Thank you Liz!